Return Policy

At Kathari Pure, LLC.  we take pride in handcrafting our bath products with utmost care and attention to detail. Each item is created using high-quality ingredients and is thoroughly inspected to ensure its quality and effectiveness. Due to the nature of our handmade bath products, we have implemented the following no return policy:

1. Product Variations: Our handmade bath products are individually crafted, which means that each item may vary slightly in appearance, color, scent, and texture. These variations are part of the charm and uniqueness of our products and should not be considered as defects.

2. Personal Hygiene: Due to health and safety regulations, we cannot accept returns on bath products once they have been opened or used. This policy ensures that each customer receives brand-new, unused products for their personal hygiene and well-being.

3. Allergic Reactions and Skin Sensitivities: Bath products contain various ingredients that may cause allergic reactions or skin sensitivities in some individuals. We provide a detailed list of ingredients on our packaging and website to help customers make informed decisions. It is the customer's responsibility to review the ingredient list and make sure they are not allergic or sensitive to any of the ingredients.

4. Customer Satisfaction: We strive to provide the highest level of customer satisfaction. If you have any concerns or issues with your purchase, please contact our customer support team within [number of days] of receiving your order. We will make every effort to resolve the matter to your satisfaction, such as providing guidance on product usage or offering a replacement for damaged items during transit.

5. Damaged Items: In the unlikely event that your order arrives damaged or defective, please contact our customer support team immediately with photographic evidence of the damaged product and the packaging. We will assess the situation and arrange for a replacement or refund accordingly.

Please note that our no return policy applies only to handmade bath products. For other non-consumable items, such as accessories or packaging materials, different return policies may apply, which will be clearly communicated to customers at the time of purchase.

By purchasing our handmade bath products, you acknowledge and agree to abide by this no return policy. We appreciate your understanding and support in our commitment to delivering exceptional quality bath products.

If you have any further questions or concerns regarding our policy, please feel free to reach out to our customer support team for assistance.

For non perishable items , We have a 14-day return policy, which means you have 14days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at katharipureassistant@gmail.com. Please note that returns will need to be sent to the following address: P.O. BOX 2393 Poquoson, VA 23662

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at katharipureassistant@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at katharipureassistant@gmail.com.